I named am. air on three/twenty five/sixteen to request if with a return inter-countrywide flight if I could spend the evening for the aircraft transform city, (where we very first enter the United states of america before happening to finish the flight house), to relaxation, and decide on the fight up the following day With all the exact ticket to fly home. I’ve done this just before coming residence from Europe with out a challenge. I also talked about which i was obtaining the tickets with my visa points.
I used to be lucky ample to generally be on board American Airways Flight #32 (LAX – JFK) on labor day….my spouse and i were seated individually…we had a Dying while in the household and ended up gonna nyc for a funeral…….
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I wanted to give kudos to Gary Tourney, who helped me in Pittsburgh on April sixth. He went to many difficulties to search out me A different flight and also to reroute my luggage. Gary was pleasant and helpful and tranquil, and I actually appreciated how hard he worked to help me.
My issue is the fact AA prolonged responded to my grievances and lies about explanations the I used to be bumped of flight.
I sincerely hope to get a favourable reply inside the next number of times, so I'm able to go on working with American Airways for my vacation.
I had been trying to acquire ticket for fifteen 12 months old son and couldn’t use Web site for he was thought of minor. I identified as client service and he or she assisted me with airline order. I specifically requested if I required to cancel if I could in just 24hours. This attendant explained Sure. I found out 4 hours later The key reason why son would need to fly was cancelled. I known as back again to terminate the flight the attendant instructed me I couldn’t terminate flight and it had been a nonrefundable ticket. I advised her problem as stated earlier mentioned she claimed she couldn’t do anything at all. I requested for any supervisor, I bought one and described the specific situation, she explained I couldn’t cancel it and have my money back she was really impolite and hung up on me. I named again to question for another supervisor and as I was speaking to this supervisor she informed me that the last supervisor said in her history I refused voucher. What at any time a voucher was I was not even guaranteed. Then second supervisor told me what she thought. Therefore the flight wasn’t cancelled given that she said to attend a pair days prior to I make my final selection and she would wave modifying charge to do so and I shouldn’t have any difficulties.
I used to be a passenger on yor flight AA2016 from Phil. airport on 4/9/16 and return flight AA1755 away from Atl. airport again to Phila. on four/ten. My ticket was for an aisle seat with wheelchair assistance due to my handicap. About the flight from Phila., I'd an aisle seat. The youthful Woman occupying the window seat was so large she couldn’t fasten her seatbelt. She instantly fell asleep and began snoring loudly which continued for the whole flight. Around the flight again, I had my boarding pass was for a regular seat. I tried to vary seats on the kiosk , since it indicated you can try this out there were additional seats in the most crucial cabin space with no success. My son and daughter-in-legislation were denied gate passes to help me get right down to the airplane along with the ticket agent was definitely disagreeable. I made an effort to enhance in the boarding desk, then youthful guy indicated my ticketwas for handicap in his Laptop or computer, he explained the cabin seats ended up available and attempted to up grade me but with no results. Once i obtained again into Phila., I waited almost forty minutes to get with the aircraft to baggage. This was by far the most humiliating and demeaning working experience I've ever experienced. If the wheelchair ultimately arrived, the lady began complaining about needing to press me. She couldn’t have the wheelchair up the elevation.
We boarded the plane and there were two great gentlemen attendants. They served one spherical of drinks very quickly and by no means arrived again about and requested if we would have liked anything else to consume.
I have already been over the phone for 3 hours seeking to solve a concern exactly where my bag was split open up and my belongings lacking.
What great is producing your displeasure to this so identified as “purchaser service†if nothing at all is completed to deal with the criticism.
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I was distressed through the party — I had prescription drugs in that baggage, and was most anxious about possessing it shipped.
Remember to investigate this so other passengers received’t hold the identical working experience…..I want a reply from In addition, you..